The Ribbon Soap Dispenser

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  • Intuitive touch-free hand washing
  • IR sensor-activated foam-soap system
  • Unique deck-mounted design
  • Successful in high-traffic restrooms

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    Conran designed. Consistently precise.

    With its slender, streamlined Sebastian Conran design, the Ribbon Soap Dispenser 2.0 features updated and redeveloped functionality for an enhanced user experience. Specified individually or as part of The Ribbon Collection trio, the unique deck-mounted design provides an intuitive hand-washing experience at the sink that is simple, touch-free and consistently precise.

    A consistent performer that has already landed at international airports.

    The utilisation of a new, robust and extremely reliable IR sensor-activated foam-soap system ensures the Soap Dispenser delivers an automatic and unvarying measure of soap every time, no matter the scale of the washroom. This system has already proved successful in heavy use and high-traffic restrooms in airports around the world.

    The concealed soap reservoir, which holds 1 litre of soap to provide 1,000 doses, is separated from the cast stainless steel soap head and can be mounted in either the wall void or under the deck. Our adjustable dosage feature allows the specifier to control the amount of soap issued based on comfort or efficiency, while the anti-blockage nozzle provides continuous soap dispensation without mess, inconvenience or wastage.

    Award-winning, soap dispensing, user pleasing.

    Currently installed in public and commercial restrooms around the world, including Heathrow and Newark airports, offices and showrooms in Chicago and Riga, as well as shopping malls in Sweden and Finland. Our award-winning Ribbon Soap Dispenser 2.0 features a redeveloped pump motor, designed for increased service life and greater reliability.

    Rigorously tested and rated for 3,000 hours of usage, this dispenser features anti-rotation fittings to ensure the soap dispenser is securely locked to the deck, preventing movement or twisting of the head at the sink.

    The great looking Ribbon Soap Dispenser also delivers peace of mind when you specify due to its 5 year warranty (1 year parts and labour; 4 years parts only).

    Reasons to choose

    Design heritage
    Each Ribbon product was designed by London design studio Sebastian Conran Associates. The touch-free Soap Dispenser is slender, stylish and intuitive.

    Anti-rotation fittings
    Fitted with an anti-vandal anti-rotation collar to prevent the product moving on the deck.

    Solid stainless steel
    The Soap Dispenser is cast in pure AISI 304 solid stainless steel to ensure maximum strength, durability and beauty.

    Rigorously tested
    The Soap Dispenser pump motor has been rated for 3,000 hours of usage.

    Adjustable dosage
    The Soap Dispenser design allows the specifier to control the measure of soap released to the user.

    Features a remote soap reservoir location, which allows a more streamlined look at the sink.

    Foam soap
    Foam soap gives an efficient and more pleasant user experience. The Soap Dispenser is not suitable for liquid soaps, alcohol gels or hand sanitizers.

    Award winning
    Winner of the Good Design award by Chicago Athenaeum Museum of Architecture and Design.


    The Ribbon Soap Dispenser 2.0 is part of The Ribbon Collection, a trio of products created to increase user flow in the washroom while reducing soap wastage and water on the floor.

    Inspired by the rich heritage of British engineering, design and craftsmanship, The Splash Lab collaborated with Sebastian Conran Associates to produce a series of products that would break restroom conventions. The result was The Ribbon Collection, a slender deck-mounted set of touch-free restroom products that allows users to wash and dry their hands at the sink. Cast in high-quality solid stainless steel, the Ribbon Soap Dispenser 2.0 is stylish, robust and reliable.


    With just one code – TSL.R011 – you will receive everything you need to get your soap dispenser up and running. Designed to be deck-mounted at the sink, the pump motor and foam-soap reservoir are concealed in either the wall void or below the deck, leaving only the solid stainless steel sensor soap head visible.

    Whether specified individually or as part of The Ribbon trio, the Soap Dispenser can easily be configured to meet different washroom space requirements. Designed to work seamlessly with our Monolith Basin System.

    What you receive

    Inside your Ribbon Soap Dispenser 2.0 box is:

    A:  Dispenser head assembly

    B:  Anti-rotation collar (already installed)

    C:  Gasket

    D:  Anti-rotation washer

    E:  Fixing nut

    F:  Soap foaming chamber pipe-set

    G:  Soap supply pipe – 3 metres

    H:  Soap reservoir – 1 litre

    I:  Hex wrench

    J:  Soap foamer pump unit

    K:  Power supply unit

    Technical Data



    Recommended soap viscosity

    Foam soap - <10cPs. Not suitable for liquid soaps, alcohol gels or hand sanitisers.

    Stainless steel grade

    AISI 304 Stainless steel

    Sensor range Preset

    70 mm (2 3/4”) (adjustable). Min range 60mm (2 3/8”) - Max range 400mm (15 3/4”)

    Security cut-off

    30 seconds

    Power supply - mains

    Input: 100 - 240V AC; 50 - 60Hz; 1.2A
    Output: 12V DC; 1A; 12W max
    Waterproof connector to sensor lead


    3 years parts and 1 year labour (from date of purchase)

    Recommended soap system

    The Splash Lab automatic soapfeed system (System60)

    Technical drawings

    The Splash Lab go above and beyond to make sure the end product is exactly as designed and functioning as intended.
    PGAL International Design Firm

    Begin making the essential, exceptional

    The Ribbon Soap Dispenser


    Welcome to the support page for The TSL.R011 Ribbon Soap Dispenser. On this page you’ll find video guides to repairs, common fixes, and general repairs. Plus there is a list of FAQs you may find helpful. If none of this answers your question. Please don’t hesitate to get in touch.


    What is the current lead time on your products?

    The average lead time on all our products is currently 6 to 8 weeks.

    Can I use a standard liquid soap in the foaming soap dispenser?

    No, foaming soap contains a special foaming ingredient which creates the foam. A normal liquid hand soap will not foam and will block the dispenser.

    Where can I obtain spare parts?

    Any spare parts related to your product can be found above. If you would like to see our full range of spare parts please click here.

    Do you offer an installation service?

    Yes, we can offer an installation service to suit your needs. Please contact technical@thesplashlab.com with details of your requirements and we will be happy to assist.

    The Splash Lab go above and beyond to make sure the end product is exactly as designed and functioning as intended.
    PGAL International Design Firm

    Begin making the essential, exceptional

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