Sensor Deck Mounted Tap / Small

TSL.990

Welcome to the support page for the TSL.990 Sensor Deck Mounted Tap (small). On this page you’ll find video guides to repairs, common fixes, and general repairs. Plus there is a list of FAQs you may find helpful. If none of this answers your question. Please don’t hesitate to get in touch.

FAQs

What is the current lead time on your products?

The average lead time on all our products is currently 6 to 8 weeks.

What is the flow rate of this tap?

The flow rate of our taps is dependent on which flow restrictor is fitted and the pressure achieved in your installation. TSL990 & TSL 960 come with a 3.8 (1 gallon) per minute flow restrictor.

Why does my infrared sensor tap not activate?

The most likely cause is no power to the tap either 230V to the power pack or 6v from the power pack to the sensor. Please check there is a 6v supply from the power pack to the sensor, the easiest way to do this is to plug in to a neighbouring tap and check the function. If the tap is in a location on its own use a voltmeter to check.

If 6v is not present between the power pack and the sensor, please check that the 230V supply is present to the power pack.

No 230v to power pack – Contact an electrician to investigate.

230v present but no 6v – Contact technical@thesplashlab.com to source a replacement power pack.

230v and 6v present – Refer to How do I adjust the sensor range of my tap for further guidance.

My infrared sensor tap activates when turned on then will not work

All of our sensors are calibrated for the specific tap dimensions, however during installation and dependent on the order the sensor is powered up it is possible the sensor range could have been inadvertently changed.

If the sensor range has been extended it may pick up the basin below and run for its max time of 30 seconds. As the sensor is still picking up the object below it is effectively locked out, this is a security feature to prevent flooding if the basin is blocked.

Reducing the sensor range by either purchasing a remote control or using the manual method will rectify the issue. Please refer to How do I adjust the sensor range on my tap for further guidance.

The tap will not shut off, what can I do?

There are two main causes of a sensor tap running constantly.

No power to the sensor. If the valve is in the open position and there is no power the valve may not be able to close. Please check there is 230v power to the power pack and there is 6v power from the power pack to the sensor.

Dirt or debris in the valve housing can prevent the diaphragm from creating a full seal. If this is the issue you are experiencing the flow rate should not be full rate. Following the cleaning guide in Why is my tap dripping and how do I fix it, which should resolve this issue.

Why is my tap dripping and how do I fix it?

A Most dripping taps are caused by a foreign object being present in the valve between the diaphragm and the valve seating, simply cleaning out the valve will stop the dripping in most cases.

To clean out the valve:

Isolate the water to the valve.

Remove the valve from the pipework.

Remove the 3 screws holding electromagnet to the valve body.

Lift the magnet away, please note the orientation and location of the components inside

Remove the diaphragm and rinse with clean water.

Rinse the valve body.

Reassemble ensuring the spring and pin are returned to their original orientation.

Fit back to the pipework and test.

If these steps do not stop the dripping the diaphragm may need replacing, please contact technical@thesplashlab.com for further assistance.

Where can I obtain spare parts?

Any spare parts related to your product can be found above. If you would like to see our full range of spare parts please click here.

Do you offer an installation service?

Yes, we can offer an installation service to suit your needs. Please contact technical@thesplashlab.com with details of your requirements and we will be happy to assist.

Common fixes

How to change the aerator

These videos are The Splash Lab TSL recommendations and any work, especially on electrical products, must be undertaken by a qualified professional. The Splash Lab (TSL) is not responsible for any event because of following the instructions in these videos 

How to change the solenoid valve

These videos are The Splash Lab TSL recommendations and any work, especially on electrical products, must be undertaken by a qualified professional. The Splash Lab (TSL) is not responsible for any event because of following the instructions in these videos 

How to clean the solenoid valve

These videos are The Splash Lab TSL recommendations and any work, especially on electrical products, must be undertaken by a qualified professional. The Splash Lab (TSL) is not responsible for any event because of following the instructions in these videos 

how to change the sensor

These videos are The Splash Lab TSL recommendations and any work, especially on electrical products, must be undertaken by a qualified professional. The Splash Lab (TSL) is not responsible for any event because of following the instructions in these videos