IR Sensor Tap

The average lead time on all our products is currently 6 to 8 weeks.

The most likely cause is no power to the tap either 230V to the power pack or 6v from the power pack to the sensor. Please check there is a 6v supply from the power pack to the sensor, the easiest way to do this is to plug in to a neighbouring tap and check the function. If the tap is in a location on its own use a voltmeter to check.

If 6v is not present between the power pack and the sensor, please check that the 230V supply is present to the power pack.

No 230v to power pack – Contact an electrician to investigate.

230v present but no 6v – Contact technical@thesplashlab.com to source a replacement power pack.

230v and 6v present – Refer to How do I adjust the sensor range of my tap for further guidance.

There are two main causes of a sensor tap running constantly.

No power to the sensor. If the valve is in the open position and there is no power the valve may not be able to close. Please check there is 230v power to the power pack and there is 6v power from the power pack to the sensor.

Dirt or debris in the valve housing can prevent the diaphragm from creating a full seal. If this is the issue you are experiencing the flow rate should not be full rate. Following the cleaning guide in Why is my tap dripping and how do I fix it, which should resolve this issue.

A soft damp cloth should be all that is needed! Do not use any chemical or abrasive cleaners or scourers.

All of our taps are supplied by a mixed water supply via a Thermostatic Mixing Valve (not supplied) as part of the washrooms plumbing. There are no temperature controls within the tap, the temperature can only be adjusted via the TMV.

Our solenoid valves work within a dynamic pressure of 0.5-8 Bar (7.3-116psi). To achieve optimal flow rate from the tap a regulated pressure of 3 bar(43.8psi) is recommended, pressures lower or higher than this will decrease the flow rate from the tap.

Pressures outside of the range may prevent the valve from opening and closing.

The flow rate of our taps is dependent on which flow restrictor is fitted and the pressure achieved in your installation.

TSL 882/885 come with a 3.8 (1 gallon) per minute flow restrictor.

The flow restrictors are supplied in the box, but are not pre-fitted to the tap. It is down to the installer to fit the restrictor to the system.

Any spare parts related to your product can be found above. If you would like to see our full range of spare parts please click here.

Yes, we can offer an installation service to suit your needs. Please contact technical@thesplashlab.com with details of your requirements and we will be happy to assist.